About Style Queen

Stylequeen is part of  Siena, a well established fashion retail business based in Lancaster.

For over 10 years Siena has brought some seriously stylish fashion to the high street in Lancaster . Catering for both men and women, Siena’s ethos is to bring a very individual look to its customers.

Over the years the fashion accessories and jewellery side of the business has grown and in 2006 we decided to launch an online shop – Stylequeen - dedicated solely to fashion accessories.

We are authorised stockists of all the products we sell and all our stock is current season stock only.

As well as our well known brands such as Fiorelli, Birkenstock, Rocket Dog , we aim to feature some one-off designs from individual designers, particularly jewellery, so watch out for these exclusive pieces.

We aim to keep Stylequeen exciting and fresh, so as new products arrive throughout the season we will add them to the site, so keep checking what’s new.

If you are in Lancaster at any time, please do visit our store. We are open 7 days a week at:

Siena
61 Market Street
Lancaster
LA1 1JG
Tel: 01524 848784

If you need to contact Stylequeen, please e-mail us at:
info@stylequeen.co.uk

or tel: 01524 848809

Credit Card Security

Stylequeen accepts all major credit and debit cards including Visa, Mastercard, Switch and American Express through our payment service provider Protx .
All credit card details are secured with 128-bit encrypted sessions and all sensitive information is stored on a heavily encrypted database that is protected by multiple government approved firewalls.

Delivery

As our items are usually in stock, we usually process your order within 1-2 working days. In the event that we have experienced an unusually high demand for an item which delays delivery, we will email you with a revised delivery date or the option to cancel your order.

UK Delivery (Including Guernsey & Jersey)

All UK orders are sent by Royal Mail First Class postal service and are charged at £2

Delivery To Europe
All orders to any european country are charged at £6. Goods require a signature on delivery. Delivery is usually within 5 - 7 working days. Orders are carried out in sterling and you will be charged in sterling which means the amount you pay will depend on the exchange at the time your order is processed. Please note: we are only able to deliver to the credit card holders billing address
Delivery To Australia, Canada, New Zealand & USA :

All orders to the above countries are charged at £7.50 and will require a signature on receipt of the goods. Delivery is usually within 7 - 10 working days. Orders are carried out in sterling and you will be charged in sterling which means the amount you pay will depend on the exchange rate at the time your order is processed. Orders may be subject to local taxes & import charges in certain countries which must be borne by you. Please note: we are only able to deliver to the credit card holders billing address and cannot accept any orders to an alternative delivery address outside of the UK .

Tax Charges

All prices are inclusive of VAT.

Returns Policy

Stylequeen maintains an 8 day returns policy. Should you decide that you are not satisfied with your order, we will accept the return of unwanted goods and will refund the full price (excluding postage charges) as long as they are returned to us within 8 working days of delivery. Some items are tagged - Please do not remove the tag until you are sure you want to keep the goods. We are unable to accept the return of goods where the tag has been removed. You are responsible for returning any unwanted goods to us. The item/s must be returned in the condition in which they were received - unworn, unused and in their original packaging. We will not refund any goods that have been worn or arrive back to us in any other condition than in which they were received.
Please remember to include your name, address, telephone number and order number to ensure that your refund is dealt with as quickly as possible.

It is always in the customer's interest to retain proof of postage as they are responsible for the goods until they arrive at Stylequeen
For hygienic reasons, we have a strict no returns policy on all pierced earrings including sets which include pierced earrings.

All returns should be sent to:
Stylequeen
Siena (Lancaster) Ltd
61 Market Street
Lancaster
LA1 1JG

Your statutory rights are not affected.

Faulty Goods

Our products are thoroughly checked by our manufacturer and by us to ensure customer satisfaction. In the unlikely event that your goods are faulty, you should contact us at info@stylequeen.co.uk and return the faulty goods within 8 working days of delivery. Please remember to include your name, address, telephone number, order number, a brief explanation of the fault and whether you require a replacement or refund. If a replacement is unavailable we will automatically issue a refund for the total costs of the goods including postage costs.

This does not affect your statutory rights.

Damaged Goods

In the unlikely event that your product has been damaged in transit, please contact us immediately at info@stylequeen.co.uk and return the goods to us within 8 working days of delivery. Please remember to include your name, address, telephone number and order number. We will replace any damaged goods free of charge.
Please return the item/s to:
Stylequeen
siena (Lancaster) ltd
61 Market Street
Lancaster
LA1 1JG

Lost Goods

Please contact us if you have not received your goods within 7 days of placing your order at info@stylequeen.co.uk. We will take up the matter with Royal Mail to rectify the situation.

Security Check

We may occasionally carry out security checks and have the right to refuse access to our website should we consider it necessary.

Privacy Policy

Under the Data Protection Acts of 1984 and 1998, we follow strict procedures and do not disclose any customer information to third parties other than for delivery purposes. We do not sell, rent or trade your personal information to third parties for marketing purposes.

When you place an order we collect your contact details (name, email address and telephone number) so that we can contact you if there is a problem with your order. We may also monitor usage of our website and customer traffic patterns as this helps us to continually improve our service. Occasionally we may email you with details of special offers and new products. If you do not wish to receive this information, please tick the opt-out box on the order summary page.
Cookies are small pieces of information that are stored on your computers hard drive by your browser. Like most websites, we use cookies to keep track of the content of your shopping cart, to store delivery addresses if the address book is used, to store your details if you select the 'Remember Me' Option and to monitor traffic flow to our website. Our cookies do not track any personally identifying information. Most browsers allow the cookie function to be switched off. This can be done by looking in the help menu on your browser.